This inspection took place on 25 May 2017 and was announced. Yourlife (Urmston) provides personal care to people over the age of 70 years, in a setting called 'assisted living light’. People live in their own privately owned retirement apartment in a purpose built complex and can purchase a personal care package from the on-site domiciliary care service. At the time of the inspection three people received personal care from the domiciliary care service. The complex, which opened in November 2015, also has communal areas, including a lounge, ‘bistro’ and garden. There are no staff on site during the night. This inspection focused on the domiciliary care service and not the complex itself.

The service had a registered manager, who had previously trained as a nurse. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People who used the service told us they felt safe and training records we viewed indicated that staff received annual training in safeguarding vulnerable adults. Recruitment checks had been carried out on new staff to ensure they were suitable to work with vulnerable people.

There were procedures in place to ensure medicines were administered correctly.

New staff had completed an induction programme and shadowed senior staff until they felt confident to work unsupervised. Staff had undertaken a variety of training which equipped them with the skills and knowledge required for their roles. Staff received regular supervision which gave them the opportunity to discuss their training requirements and any concerns they had around their work.

Staff sought consent before undertaking care and support and offered choice to those they cared for. This showed the service was working within the principles of the Mental Capacity Act (2005).

People we spoke with were complimentary about the staff and were happy with the care and support they received from them. Care plans, which were detailed and person-centred, were reviewed regularly to ensure they contained up-to-date information to guide staff.

There was a complaints procedure in place, although no recent complaints had been received.

Regular staff meetings were held to discuss issues around the service and provide feedback to staff.

There were a range of policies available to guide staff in their work.

A range of audits was carried out regularly to monitor the quality and standard of service provided.