We inspected the service on 29 December 2016 and the inspection was announced. The provider was given 48 hours notice of the inspection. This was because the location provides a domiciliary care service. We needed to be sure that the manager would be available to speak with us.

Yourlife Glen Parva provides personal care to older people in their own homes within an assisted living development. At the time of the inspection there were three people using the service.

At the time of our inspection there was a new manager in post. they were in the process of applying to become the registered manager with CQC.. It is a requirement that the service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. Staff had received training and understood their responsibilities to protect people from abuse and avoidable harm. Risk assessments had been carried out and staff knew how to minimise risk. People knew how to raise a concern and could contact staff at anytime. There were a suitable number of staff to meet people's needs. Recruitment checks had been carried out so that as far as possible only staff with the right character and experience were employed.

People were supported to take their prescribed medicines in a safe way. Staff had received training and had access to policies and procedures about the management of people's medicine's. People were supported to eat and drink sufficient amounts. There was a communal dining room where people could choose to have their lunch. Staff supported people to access medical appointments and consulted healthcare professionals when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were able to make their own decisions. Staff had some understanding of the Mental Capacity Act 20015 and Deprivation of Liberty Safeguards. Staff told us that they sought people’s consent before providing support. People were treated with respect and had their privacy and dignity maintained.

Staff had received training and were supported to meet people's needs. They knew about people's likes and dislikes and the way they preferred to receive care and support.

People had their needs assessed and were involved in developing their care plan. There was a range of social and recreational activities on offer and people could use the communal spaces to socialise and take part in activities.

The provider had a complaints procedure. People said they would feel confident making a complaint if they needed to.

People and staff felt the service was well managed. There was a new manager in post at the time of our inspection. People who used the service and staff had confidence in them and felt supported.

People and their relatives had opportunities to give feedback about the quality of the service that they had received. The provider had processes in place so that checks were carried out on the quality of the service that was delivered.