This inspection took place on 16 December 2016 and was announced.

Your Life (Droitwich) provides personal care for people in their own home within a supported housing scheme. There were four people using the service when we inspected and there was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People told us they felt safe when the care staff came into their home to provide personal care. Staff told us how they reduced the risk of potential abuse and how they would report any concerns to the management team for review. People's individual risks had been recorded and reviewed. Staff told us they looked at the plans in place to understand how to provide safe care. People told us the care staff were on time, had not rushed them and never felt they would be left without assistance. There was a small staffing team who were able to provide care at the times people had wanted it. People’s medicines were managed by staff who had been trained and supported to administer these.

Staff told us their training kept them knowledgeable about their roles and responsibilities updated. They had the skills, knowledge and experience required to support people with their care and support needs. Staff understood the need to gain people consent to care and treatment before providing any care or assistance.

Staff told us they knew all people they supported and got to know them well. Care plans were in place that provided the level of personal information that people had wanted to share. The plans provided staff with guidance about people’s preferred support and people were involved in making decisions about their care.

People’s care needs were met from staff that knew them well. People were supported by staff that promoted and maintained their dignity, whilst respecting their levels of independence.

People knew and frequently spoke with the registered manager so they were always able to talk with them about any concerns if needed. Relatives said they were also able to contact the registered manager or duty manager out of working hours when needed for advice or assistance. Staff felt they were able to speak with the registered manager and provide feedback on the service. The registered manager told us they kept their knowledge current and provide staff with input and direction about the levels of care they expected. Regular checks were completed to monitor the quality of the care that people received, that included reviewing records and observing staff practices.