About the service: Yourlife provides personal care to people living at Bilberry Place, Bromsgrove. People own their own homes within the development and Yourlife provides care for those people who need it. At the time of our inspection, four people were receiving personal care from Yourlife.

People’s experience of using this service:

People were positive about the care they received from Yourlife. People told us they got on well with staff and that staff were respectful and kind. People were living independently and most needed minimal support with their personal care. However, people were involved in care planning and reviewing their care to ensure it met their needs.

Staff were positive about the support and training they received and told us they worked well as a team. There wasn’t a registered manager in place at the time of our inspection but staff felt confident they would be able to talk to someone within the organisation if they had any issues or concerns.

There had been no formal complaints in the last 12 months. People had access to the complaints procedure if they needed it. There were activities taking place at the accommodation, however these were organised and funded independently by people living there.

There was a person centred culture within the care provided. Care plans were clear and gave good information about the ways in which people wanted to be supported. There were systems in place to monitor the safety and quality of the service provided. Leadership and management cover had been provided whilst a new registered manager was recruited.

Rating at last inspection: This was the first inspection of Yourlife, Bromsgrove since they registered with the Care Quality Commission.

Why we inspected: This was a scheduled, comprehensive inspection

Follow up: ongoing monitoring