This inspection took place on 8 March 2017 and was announced.

YourLife (Bridgnorth) is registered to provide a domiciliary care service to people living in their own homes within an assisted living complex called Talbot Court. The complex has a communal lounge, a restaurant and gardens, which are for use by all residents. This inspection only focused on the domiciliary care service and not the complex itself. There were two people using the service on the day of our inspection.

The service is required to have a registered manager in post. A registered manager was in post but was not present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had received training in and understood how to protect people from any harm and abuse. Systems were in place for staff to follow which protected people and kept them safe. Staff knew how to and were confident in reporting any concerns they may have about a person’s safety.

People were supported by sufficient numbers of staff to safely meet their needs. The provider followed safe recruitment practices that ensured staff who provided care were suitable to work in people’s own homes.

People were supported safely with their medicines. Only staff who had received training and been assessed as competent were able to support people with their medicines.

Staff had received training to give them the skills and knowledge they needed to meet people's needs. These skills were kept up to date through regular training and staff were supported in their roles by managers and their colleagues.

Staff asked people’s permission before they helped them with any care or support. People’s right to make their own decisions about their own care and treatment were supported by staff.

People were supported by staff who knew them well and had good relationships with them. People felt involved in their own care and that staff and managers listened to what they wanted. People were treated with dignity and respect and staff understood how important this was in the way they cared for people.

Care that staff gave was personal to each person. People’s care needs were reviewed regularly to ensure any changes in their needs were responded to.

People knew how to raise complaints, but told us they had not needed to. They were able to give their opinions of the service they received through questionnaires and speaking with managers.

People and relatives gave positive comments about the care provided by staff. The provider had systems in place which assessed and monitored the quality of care and support staff provided at the home.