We spoke with two people who used the service. They told us that the dentist had discussed the options for treatment available to them. One person told us, "They discussed the options available to me. I decided what treatment I would have." People told us that they were very happy with the service. One person described the service as, "...absolutely brilliant."

On the day of our inspection the reception area was clean and bright. The dental nurse was responsible for the cleaning of the reception area and the treatment room. We looked at the treatment room. We saw that this was spotlessly clean and dust free.

We saw that the dental nurse had started an advanced apprenticeship in March 2013 and was expected to be qualified in March 2014. They attended college for six hours on a fortnightly basis.

We saw that the manager had completed a survey of people who used the service in November 2013. We saw that a number of the improvements identified from this, such as the provision of children's books and information leaflets in the waiting area, had already been implemented.