York Road Surgery in Ilford is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 30th March 2017
York Road Surgery is managed by York Road Surgery.
Contact Details:
Address:
York Road Surgery 55 York Road Ilford IG1 3AF United Kingdom
Telephone:
02085140906
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-03-30
Last Published
2017-03-30
Local Authority:
Redbridge
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at York Road Surgery on 29 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. The practice provided language translation to patients who needed it, and chaperones were available.
Information about services and how to complain was available and easy to understand; however, complaints forms were only available on request. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said that it could be difficult to get through to the practice by phone and that there could sometimes be a wait for an appointment. However, we noted that urgent appointments were available the same day and the practice had processes in place to ensure that patients with conditions which put them at high risk of unplanned admission to hospital were able to get an emergency appointment.
Some patients told us that appointments ran late.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
They should make complaints forms available to patients without the need to request them from staff.
They should continue to review the appointments system to ensure that patients are able to get an appointment when they need one and that appointments run to time.
They should ensure that they are taking action to identify all patients with caring responsibilities so that they can be offered support.
They should ensure that all staff are aware of the practice’s vision and strategy and their role in relation to it.
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