There were systems in place to report, investigate and learn from incidents. Infection control was monitored on a monthly basis as part of a service contract.

Vehicles were clean and had been regularly deep cleaned. Vehicles, and equipment on the vehicles, were regularly checked, serviced and maintained. There was a system for replenishing stock on vehicles, however some items of consumable stock were found to be out of date. We witnessed crews of all vehicles rectifying this issue immediately following our findings.

Medicines, including those in the paramedic drug bags were safely and appropriately stored and checked. However some other items in the paramedic response bags were out of date.

There were adequate human resources processes in place to support staffing. Pre-employment checks were being carried out on staff prior to them commencing work. Staff were able to develop and were supported to be able to deliver safe treatment. There were adequate governance processes and quality checking in place.

Professor Sir Mike Richards

Chief Inspector of Hospitals