We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One patient said, "The staff are very caring, professional and make you feel at ease". Another patient said, "The practice is a great asset to the community". We found the staff very friendly and helpful and this was confirmed when we spoke to patients.

All three patients commented on the cleanliness of the practice. We found the practice very clean and tidy and free from clutter. One patient said the, "The cleanliness is immaculate". All three patients' we spoke to said that they would recommend the practice to their family or friends. One patient said, " No hesitation to recommend the practice".

We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasised by the dentists. One patient commented that, "The dentist always advises on keeping my teeth clean". This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. One patient said, "Making appointments is easy and efficient".