This inspection took place on 29 September 2016. It was carried out by one inspector.

Wordsworth House provides residential care for up to 51 older people. There were 38 people living in the home at the time of our visit, some of whom were living with dementia. The home is a detached three storey property There was an on-going improvement plan to refurbish the building. During our inspection new carpets were being laid and we saw some bath and toilet facilities had been replaced.

There was a registered manager who told us the home was a family run business which was integral to the ethos of the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living in the home. Staff were aware of what constitutes abuse and the actions they would take if they suspected if someone was being abused. Staff were able to explain how to escalate any concerns about poor practice. The registered manager demonstrated they had learnt from a safeguarding incident and had reviewed procedures to ensure appropriate actions were followed.

People were supported by enough staff who had been recruited safely. Relevant checks were undertaken before people started work. For example references were obtained and checks were made with the Disclosure and Baring Service to ensure that staff were safe to work with vulnerable adults. Staff told us they were busy but did not feel rushed and felt they had enough time to spend with people. The registered manager told us they monitored staffing levels to ensure people’s needs were met. They informed us they would not exceed 40 people on the existing staff numbers.

People had opportunity to be involved in activities that interested them. The activity coordinator told us people were asked about their interests on admission and each month people were consulted again as part of planning the next month’s activity calendar. They gave us examples of activities which had been planned based on people’s suggestions, such as a trip to a local military museum and baking.

People’s risks were assessed and plans developed to ensure that they received care which minimised the risks of them coming to harm. For example one person had risks associated with their behaviour; the home had involved healthcare professionals in planning how to manage the person’s risks so that they could be supported in the least restrictive way.

Medicines were managed safely. Medicine Administration Records (MAR) were signed to indicate that people had received the correct medicine. Medicines were kept securely and staff who were responsible for administering medicine had undergone training and were aware of actions to take if an error occurred.

There were quality monitoring systems in place which included regular checks of medicines, accidents and incidents, handwashing and mattresses. Any improvements needed were highlighted and there was a process for ensuring actions were recorded and checks made to ensure they were completed. Management also carried out spot checks.

People had access to healthcare when they needed it; peoples care records demonstrated contact with a variety of healthcare professionals.

People had personalised care plans which were took account of their likes, dislikes and preferences. They included detailed guidance on the care and support people needed. They were kept up to date and reviewed as required and staff were knowledgeable about peoples care needs. People were asked if they would like to develop a life story as part of their care plan.

People were supported by staff who received appropriate training to enable them to carry out their job roles. They told us they were supported by management and r

This unannounced inspection took place on 24 June 2015.

Wordsworth House Care Home is situated in Swanage. The service is registered to provide accommodation and personal care for up to 51 people and does not provide nursing care. The home is a detached three storey property. At the time of our visit there were 28 people living in the service and two people staying for respite.

At the time of our inspection there had not been a registered manager since December 2013.The manager, at the time of our visit, was not registered with the Care Quality Commission although had applied. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection of Wordsworth House Care Home in October 2013 we found the provider was in breach of regulations in relation to safety and suitability of premises and in keeping adequate written records about people. We asked the provider to take action. Following the inspection the provider sent us an action plan; setting out how they would address the shortfalls They told us they would meet the relevant legal requirement by March 2014.

We found the provider had taken action. The action plan to improve the premises was in two phases and was completed within the time frames. Current improvement work was not as a result of the previous inspection and was indicative of an old building requiring ongoing maintenance. On the day of the inspection there was improvement work to the premises. Water pipes were being replaced under the floor boards, which was causing disruption to some people and posed some potential risk to people and staff.

Improvements were made to care records and we saw peoples care plans were personalised and provided staff with appropriate guidance on how to support people based on their individual needs and preferences.

People were treated with care and compassion and we saw people had positive relationships with staff. People had their individual preferences respected.

People were able to participate in activities and had support to go out.

Staff were involved in a NHS Project to provide a dementia friendly environment and we saw some actions had been implemented, for example we saw people living with dementia had more independence at meal times, as a result of changes made to the colour and design of crockery.

There were improvements being made to how training was organised and provided.

Management and staff were positive about the service they provided and were motivated to make improvements.

This unannounced inspection took place on 24 June 2015.

Wordsworth House Care Home is situated in Swanage. The service is registered to provide accommodation and personal care for up to 51 people and does not provide nursing care. The home is a detached three storey property. At the time of our visit there were 28 people living in the service and two people staying for respite.

At the time of our inspection there had not been a registered manager since December 2013.The manager, at the time of our visit, was not registered with the Care Quality Commission although had applied. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection of Wordsworth House Care Home in October 2013 we found the provider was in breach of regulations in relation to safety and suitability of premises and in keeping adequate written records about people. We asked the provider to take action. Following the inspection the provider sent us an action plan; setting out how they would address the shortfalls They told us they would meet the relevant legal requirement by March 2014.

We found the provider had taken action. The action plan to improve the premises was in two phases and was completed within the time frames. Current improvement work was not as a result of the previous inspection and was indicative of an old building requiring ongoing maintenance. On the day of the inspection there was improvement work to the premises. Water pipes were being replaced under the floor boards, which was causing disruption to some people and posed some potential risk to people and staff.

Improvements were made to care records and we saw peoples care plans were personalised and provided staff with appropriate guidance on how to support people based on their individual needs and preferences.

People were treated with care and compassion and we saw people had positive relationships with staff. People had their individual preferences respected.

People were able to participate in activities and had support to go out.

Staff were involved in a NHS Project to provide a dementia friendly environment and we saw some actions had been implemented, for example we saw people living with dementia had more independence at meal times, as a result of changes made to the colour and design of crockery.

There were improvements being made to how training was organised and provided.

Management and staff were positive about the service they provided and were motivated to make improvements.

During our visit calls for assistance were responded to quickly. People we spoke with told us, "when I ring staff come quickly its improved recently."

We found that the flooring in the garden room was stained and broken. We found carpet in the communal rooms and corridors of the home were stained and torn in places. The provider had a plan in place to improve the environment which included the flooring.

Improvements had been made to staffing in the home. Staff knew their role and responsibilities.

People's personal records were not accurate, which could lead to people not receiving the care they needed.

At the time of inspection 39 people were accommodated at the home.

People’s needs were assessed and care was planned and delivered to meet their assessed needs. One person told us, “They look after me very well.” We saw that people’s care records contained sufficient information and were accurately completed.

Medicines were safely managed. One person told us “The staff give me my tablets. They come at a regular time and they offer me pain killers if I need them.” We saw that medicines were accurately recorded and stored securely.

There were not always sufficient numbers of staff on duty. One person told us, “The staff are so busy. Occasionally you can see the staff for a chat but they are busy helping people.” Staff did not consider there were sufficient numbers of staff.

People told us that staff met their needs competently. One person told us, “The staff are skilled, although they do not have to do much for me.”

Our inspection of 15 May 2012 found that people’s privacy was not always respected and person centred language was not always used. We also found that people’s views were not always accommodated. During this inspection we found that improvements had been made. One person told us "The staff try hard, they are very kind".

People told us they received care in line with their preferences. One person told us “I don’t know how they know how to look after me, but they do”. Another person told us “I think they are very good, if you are feeling poorly they come and help you”.

People told us they felt safe and supported by skilled staff. One person told us “They are very good, very professional”. Another person told us “I find them very helpful”.

The provider had an effective quality assurance process and action was taken to remedy any deficits identified by audits. Staff knew how to identify abuse and how to respond to and report allegations of abuse.

We saw that person centred language was not always used by staff. People were frequently referred to as ‘love’ or ‘darling’ and during lunch staff referred to people requiring assistance with eating as ‘the feeds’. Please views and experiences were not always accommodated by the provider, for example regarding food choices.

People told us that they were involved in decision making and their consent was obtained prior to care needs being met. The people that live in the home said that they are able to choose how they spend their day and can access a range of activities of their choice. They considered that their privacy and dignity was respected and they could receive visitors in private if they wanted to.

People said that they were involved in care planning and had access to health professionals as needed. People considered that staff were good and able to meet their needs.

People living in the home receive their medication as prescribed and in a safe manner.

People are supported by adequate numbers of staff that are safely recruited, trained and competent to do their job.