Woodland Court is a complex of privately owned flats where people can receive support with their personal care if they need it. At the time of our inspection 13 people were receiving support with personal care.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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People told us they felt safe. People were able to call staff in an emergency if they needed to. People were supported safely with their medicines where this was part of their care package.

The service was effective. Staff were well trained and supervised in their roles so that performance and development was monitored. Staff worked with healthcare professionals when required to ensure that people’s needs were met.

People were supported by staff who were kind and caring. It was evident that strong, caring relationships had been formed. People were independent in many areas of their lives and this was fully supported by staff. Staff made courtesy calls to people each day to check on their wellbeing.

Activities such as Bingo and Quizzes were available for people who wished to take part in them. There was a community feel to the service, with people living there running a bar and helping out with gardening. People were able to make complaints if they needed and these were responded to.

The service was well led. There was a registered manager in post supported by a team leader and other senior staff within the organisation. There were systems in place to monitor quality and safety in the service.

This was an announced inspection carried out on the 6 May 2016. This is a new service registered with the Care Quality Commission on 30 July 2014. We gave the registered manager 48 hours’ notice of our intention to undertake an inspection. This was because the organisation provides a domiciliary care service to people in their own homes and we needed to be sure that someone would be available at the office.

Woodland Court provides personal care and support for people within their own flats. At the time of our inspection 17 people were receiving care and support from this service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us that staff were available to meet their [or their family members] individual needs. We found that staff were trained and competent to support the people who lived there effectively and safely. Staff told us and records we looked at confirmed that they received induction training and the support they needed to ensure they performed their job safely.

People told us they received their medicines safely and when they should. There was a comprehensive medicines policy in place. This was to guide staff in all medicines management procedures.

Staff understood the requirements of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). We found that the registered manager was meeting the requirements set out in the MCA and DoLS to ensure that people received care in line with their best interests and were not unlawfully restricted. They knew that regarding extra care services any DoLS referral would have to be made to and approved by the court of protection.

Staff supported people with their nutrition and health care needs. We found that people were able to make decisions about their care and they and their families were involved in how their care was planned and delivered. Systems were in place for people and their relatives to raise their concerns or complaints. Staff supported people to keep in contact with their family as this was important to them.

Staff supported people to be as independent as possible. People were encouraged and supported to undertake daily tasks and attend to their own personal hygiene needs.

People received assessment and treatment when needed from a range of health care professionals including their GP, specialist consultants and nurses which helped to promote their health and well-being.

People we spoke with told us that the quality of service was good. This was confirmed by all of the relatives we spoke with. The management of the service was stable, with processes in place to monitor the quality of the service.