Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Woodhouse Medical Centre on 30 August 2016. Overall the practice is rated as

good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

• The practice had embraced a number of innovative approaches to providing integrated patient-centred care. For example they hosted a

  Health Trainer

  and encouraged patients to participate in the ‘Move More’ Olympic Legacy programme to increase physical activity.

  The practice also worked collaboratively with a local District Forum around a ‘Keeping People Well’ public health agenda which forms part of the local authorities work in Active Support and Recovery

  .

Professor Steve Field

CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

We reviewed the information available to us about Woodhouse Health Centre on 7 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.