About the service:

Woodford Court is a care home that provides accommodation and 24-hour support with personal care for up to 12 adults with learning disabilities. At the time of our visit, there were 12 people using the service. The service applied the principles and values of Registering Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People’s experience of using this service:

¿Medicines were not being managed safely as staff did not always give people their medicines as prescribed. However, the registered manager took swift action following our inspection to ensure the situation did not happen again.

¿People were protected against the risks of abuse as staff were clear of their responsibilities to protect people from harm. Staff understood what abuse was and knew how to report it.

¿Risks to people had been assessed and there was guidance in place on how to manage them safely.

¿The provider had measures in place to ensure the environment was suitable and safe for people using the service, as well as staff.

¿There were enough staff to meet people’s care and support needs. A system was in place to recruit suitable staff.

¿Staff were trained and supported to enable them to meet people’s individual needs. They were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them.

¿There were systems in place for the monitoring and prevention of infections. Staff supported people with their health and nutritional needs.

¿People had access to health care services and professionals when they needed them.

¿People received care and support that met their needs and staff took account of people’s personal circumstances. People were involved in planning and making decisions about the care and support they received.

¿Staff were knowledgeable about the people they cared for. They treated people with kindness and respect and encouraged people to do as much for themselves as possible.

¿People and their relatives were comfortable raising any concerns with the management team or with a member of staff if something was wrong.

¿There were audits and systems in place to monitor the quality of care people received and to drive improvements.

Rating at last inspection:

The service has no previous rating as there has been a change of provider. This was the first inspection under the new provider.

Why we inspected:

This was a planned inspection based on when the service was registered with us in May 2018.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on CQC website at www.cqc.org.uk.