Woodbridge Medical Centre, Jubilee Gardens, Southall.
Woodbridge Medical Centre in Jubilee Gardens, Southall is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st January 2016
Woodbridge Medical Centre is managed by Woodbridge Medical Centre who are also responsible for 1 other location
Contact Details:
Address:
Woodbridge Medical Centre Jubilee Gardens Health Centre Jubilee Gardens Southall UB1 2TJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Woodbridge Medical Centre on 1 December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available although it was not prominently displayed in the waiting area for patients to view.
Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
Ensure an anaphylaxis kit is available in the practice nurse’s room when giving vaccines.
Provide easily accessible instructions on the procedure to take if the vaccine fridge goes out of range.
Ensure notices for support groups and organisations and information on the complaints procedure is displayed prominently in the practice waiting room on the first floor for patients to view in addition to the community waiting area on the ground floor.
Develop a programme of clinical audit to ensure outcomes for patients are maintained and improved.
Develop a formal strategy to deliver the practice vision.
Ensure all clinical staff have an adequate understanding of the Mental Capacity Act 2005.
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