We spoke with eight patients who had received treatment at the practice. People were generally complimentary about the service. They commented about the friendliness and professionalism of the staff. One person said "I first attended the practice after a crown became loose. The dentist was so professional and welcoming. He told me what he was going to do and how much the treatment would cost. He explained everything, so I felt in control". Another person told us “my whole family go there, the dentist is very good with children and nervous patients”.

We found the provider met the outcomes we inspected and had systems in place to

monitor its own performance against regulations. There was a comments box in reception that sought people’s views. People were regularly asked to complete satisfaction questionnaires and to comment about the quality of their treatment on line. We saw consent was sought from people appropriately before treatment began. Clear written information was provided to people about their treatment options and the various costs involved.

We saw people's medical and dental health needs were accurately documented in their records. Medical information that could impact on people’s treatment was kept up to date. The practice was clean and hygienic and followed appropriate infection control procedures. Staff told us they were happy at work and felt well supported by management. Staff were offered appropriate training to enhance their knowledge and skills.