We carried out an announced comprehensive inspection at Wivenhoe Medical Centre on 26 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and Good for all population groups.

We found that:

• The practice had clear systems and processes to keep patients safeguarded from abuse. Staff at the practice were able to identify the safeguarding lead.
• Systems were in place to manage risk.
• Appropriate standards of cleanliness and hygiene were being met, and annual audits and monitoring had been carried out.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice had identified patients that were carers to ensure they had access to the care and support they needed.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The practice listened to their patients and organised and delivered services to meet their patients’ needs.
• Patients could access care and treatment in a timely way.
• The practice had effective clinical oversight, to ensure care and treatment was well-led.
• The GPs had the skills to deliver high-quality, sustainable care.
• Staff told us they felt supported, valued and their opinions were listened to.

Details of our findings and the evidence supporting our ratings are set out in the evidence table.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care