We spoke with a dentist, a dental nurse, two reception staff and two people using the service. The people we spoke with also told us that the dentist fully explained all treatment options with them and gave them all the information they needed before they were treated so that they could make an informed decision about their treatment. One person said “he [the dentist] always talks through all my options."

People were asked about their medical history and signed their consent for any planned treatment. We observed positive interactions between staff and the people using the service. The people we spoke with were complimentary about the service. One person said, "the staff are very friendly" and another person told us, "I'm coming here for years, they are very helpful and good."

The surgery was clean and uncluttered and there were effective systems in place for the control and prevention of the spread of infection.

There were adequate staffing levels to ensure that people's needs were met effectively.

There was a system in place for managing and responding to complaints about the service.