We spoke with four patients who use the service. Patients told us they were given details of treatments so they could consent to the treatment they wanted. The dentist gave verbal and written descriptions of treatment, options and cost before patients consented to treatment. This was confirmed by patients we spoke with.

Patients we spoke with told us they were treated with respect and had treatment choices explained to them. One patient told us, “I have been coming here for five years and they are very friendly.” Another told us, “the nurses put you at ease and the dentist is very professional.”

We viewed six patient records and found people's oral health was comprehensively assessed. For example, the dentist had checked for decay, soft tissue problems, the condition of people's gums and jaw and recorded a map of the mouth.

The practice had effective systems in place to reduce the risk and spread of infection. We spoke with staff regarding the cleaning of used instruments and found procedures to be in line with the Department of Health’s guidance.

Staff told us they were supported and were enabled to undertake appropriate professional development by the practice. We saw evidence that staff received yearly appraisals.

Patients we spoke with were happy with the care provided to them and none had made a complaint. One patient told us, "I am aware I can use the comment box in reception but I would talk to the dentist if I had any problems."