We found that people were treated with respect and were involved in making decisions about their care and treatment.

People told us they were very happy with the standard of service they received. One person told us, “I’m quite a nervous patient but I trust the dentist and he takes good care of me”. Another person said, “This place has a very relaxing atmosphere and the dentist is top class”.

We found that the service took account of people’s general health before recommending treatment. One person that we spoke with told us, “Yes they do ask about my health. They never miss an opportunity to have a go about smoking either”. Another person said, “The attention was fantastic from the moment I walked in the door. They explained everything carefully and didn’t rush me to make decisions”.

We saw that people were treated in a clean well maintained environment. Staff had been trained in safeguarding people from abuse and the provider had introduced procedures to minimise risk. One person told us, “I always feel safe here. They are very friendly and professional. My family are patients here too”.

People told us that they had found no reason to complain about the service. One person said, “If I wanted to complain I would say it to the dentist initially, but I don’t think it’s likely to happen”. An effective complaints procedure was in place.