We carried out an announced comprehensive inspection on 16 January 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Wimborne Travel Clinic offers a vaccination service to customers. The clinic can source and administer both travel vaccines and some non-travel vaccines.

Dr Rene Skule is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

On the day of the inspection we received 23 comment cards from customers of the clinic. All the cards were positive and most commented on the friendliness, efficiency and the professionalism of the staff. Several mentioned that they would recommend the clinic to a friend.

Our key findings were:

• The clinic was well managed with supportive leadership.
• Policies and procedures had been thoroughly reviewed and applied.
• Customers found the service professional and welcoming.
• Staff were valued and appropriately trained for their roles.
• There was an increasing customer demand for the clinic from an increasing geographical area.
• Stock controls for single use equipment was not always effective as some out of date items where held at the clinic. This was rectified on the day.
• The clinic undertook several audits such was for infection control, vaccine storage and a cold chain audit and was starting to look into systems of clinical quality improvement.

There were areas where the provider could make improvements and should:

Review implementation plans for quality improvement activities such as clinical audits to assess or improve outcomes for patients.