We spoke with one person using the service. They told us they had received ‘plenty of information’ prior to attending the clinic for their appointment about what they could expect from their consultation. They told us staff were ‘efficient and helpful’ when they contacted the service and they were able to get an appointment that was convenient to them.

We saw from testimonials, people spoke positively about their experiences of the care and treatment they had received. Comments we saw included; ‘From the first moment that I needed to contact Wimbledon Clinics regarding knee surgery I was given first class treatment’; and ‘The care I received at Wimbledon Clinics was excellent’.

We looked at people’s records and saw care and treatment was discussed and planned with people using the service. We saw people received detailed information about what they could expect in terms of their care and treatment, as well as useful information about aftercare.

Staff received training to keep their skills and knowledge up to date. Consultants met regularly to confer on cases and share knowledge and practice. The service made improvements based on the views and experiences of people using the service. The service responded appropriately to findings from clinical audits.