Willingham-by-Stow Surgery, High Street, Willingham-by-Stow, Gainsborough.
Willingham-by-Stow Surgery in High Street, Willingham-by-Stow, Gainsborough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd December 2016
Willingham-by-Stow Surgery is managed by Willingham Surgery Partnership.
Contact Details:
Address:
Willingham-by-Stow Surgery The Surgery High Street Willingham-by-Stow Gainsborough DN21 5JZ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Willingham-by-Stow Surgery on 6 December 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patient survey figures showed patients rated the practice consistently higher than others for all aspects of care.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
Safety alerts and alerts from Medicines and Healthcare products Regulatory Agency (MHRA) were reviewed and cascaded to the appropriate persons.
There was a clear leadership structure and staff felt supported by management. The practice had a number of policies and procedures to govern activity and held regular meetings.
The practice had identified 105 patients as carers (2.7% of the practice list).
The areas where the provider should make improvement are:
Complete an annual review of significant events including near misses and complaints to identify trends and themes.
Update action plans accordingly to evidence completed actions
Consider including dispensing staff in clinical meetings.
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