We spoke with the dentist, a dental/decontamination nurse, the receptionist and four patients during this inspection.

We checked the notes for five patients who had received treatment at the practice. We saw that there was a record of the discussions about treatment, the oral healthchecks carried out and the actual treatment that had been undertaken. In addition to this, there was a copy of the patients current medical history.

All of the patients we spoke with expressed satisfaction with the service they received. One patient said, “He gives me time to think and would explain the options again and again if needed” and another said, “He is the perfect dentist – he cares about people – I wish they were all the same”.

We saw that there were robust systems in place for the sterilisation of dental instruments and that the dentist and dental nurse wore appropriate protective clothing. The surgery and the rest of the premises were maintained in a clean and hygienic condition.

Staff received training as part of their continuous professional development (CPD). This included cardiopulmonary resuscitation (CPR), medical emergencies, safeguarding children from abuse and radiography. Staff meetings were also held and these were used as an opportunity for additional learning.

There were quality monitoring systems in place that included the distribution and analysis of questionnaires, quality audits and a complaints procedure, although no complaints had been received.