William Harvey Hospital, Willesborough, Ashford.William Harvey Hospital in Willesborough, Ashford is a Blood and transplant service, Community services - Healthcare and Hospital specialising in the provision of services relating to diagnostic and screening procedures, family planning services, management of supply of blood and blood derived products, maternity and midwifery services, services for everyone, surgical procedures, termination of pregnancies, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 28th May 2020 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
29th November 2012 - During an inspection to make sure that the improvements required had been made
![]() This inspection included visits to the following wards: Cambridge K, L and M1, the Clinical Decisions Unit (Male and Female) and Richard Stevens Stroke Unit. We observed and talked with eight patients on the wards and spoke to 14 staff of different levels, including ward managers and junior Drs. We focused on patients in the wards who had reduced mental capacity and needed additional support to understand their treatments and care in the hospital, for example people who had dementia or learning disabilities. Patients told us that they felt well supported by the staff and we observed polite, unrushed interactions between patients and staff when people were being helped to make a decision. All the staff we spoke to were aware of their responsibilities to support people to make decisions about their care and treatment, if they had reduced capacity and had direct access to the guidance and policies to follow. The trust had increased the level of training and support provided so that staff were able to obtain further advice if needed.
31st May 2012 - During a routine inspection
![]() We spoke with eight patients on Cambridge J, five patients on Cambridge K, three patients and two visitors on Cambridge M1. On Kings A2 we talked with nine patients, on Kings C1 we talked with four patients and two relatives, and on Kings D1 we talked with four patients. Everyone said that their privacy and dignity was protected and promoted. People said staff always pulled the curtain around their bed before any treatment. On Cambridge J a person said. ‘They treat me with respect here’. On Cambridge K a person said, "They always pull the curtain around and knock on the toilet and shower doors". On Cambridge M1 a person commented, "Staff speak loudly and clearly enough. Always draw the curtains. They come quickly and they don’t rush me if I need to use the commode". On Kings C1 a person said "Yes, staff always speak with kindness and care. Always pull curtains etc". On Kings A2 a person said, "Yes, curtains always drawn and they help with the toilet." On Kings D1 a person commented, "Yes staff are always respectful. They always pull curtains but often forget to pull them back again!" People said they had been given sufficient information to make a decision and consent to their care and treatment. Relatives of people who had dementia or confusion commented, "there is a lack of awareness of advanced dementia." They were referring to staff asking the person questions and not being aware of when the person had capacity or not. People spoke very positively about the care and treatment they had received. On Cambridge J a person said, ‘This ward is top dog, I have no complaints at all. They don’t rush me and they keep me informed, they show me my records and results’. On Cambridge K people said, ‘They have been brilliant, nothing has been too much trouble’. On Kings A2 people said they were given the information they needed about their care and treatment. On Kings C1 one of the relatives said that the staff communicated with them because they were the next of kin and they had been given good information, "The risks and benefits were explained before surgery." Some people on Cambridge M1 said that they were not given enough information about their care and treatment because staff did not have the time to speak to them. However, despite saying that the staff were busy, one person said, "The care I have always received at William Harvey Hospital is world class and I've never felt unsafe here. There have been hospitals in the UK where I have felt unsafe but not here." On all the wards people said they were satisfied with the food provided. One person said, "The food is brilliant and I am looked after well... you can have extra if you want it." Another person said, "The food is served hot, I have no complaints about the food. There is a choice and I am given time, I am never rushed." People said that there was a good range of choices of food. One person commented, "The food is pretty good. There are three choices. The last two mornings I have had a cooked breakfast." People said the food was good but it was not always hot. People also commented that by the time they got "…the ice-cream it had turned to liquid." People said they were impressed with the standard of hygiene and cleanliness in the wards. They said that the wards were clean and that they saw cleaners come everyday and the care staff cleaned too. They commented "…cleaning staff come round two or three times a day cleaning." "The sheets are changed every day, the ward is very clean." There was only one negative comment and that was on Cambridge M1 and again related to there not being enough staff to carry out tasks in a timely way. A person on Kings A2 said, "Staff are straightaway your friend when you come in. There are plenty of them too." They said staff were available to help when they needed assistance. One comment was "…yes they are, sometimes have to wait a little, they are run off their feet." One person on Cambridge J commented, "The staff are pretty good." "Sometimes they rush, but usually they are good." People we spoke to said that their call bells were answered quickly apart from people on Cambridge M1. On Cambridge M1 people were concerned about the lack of staff. They said this had meant that some people had to wait for assistance. People said, "The staff are very nice, very pleasant". "The nurses are happy, I do not know how they manage it and stay happy as they are very busy". People said they felt confident in the staff who were supporting them.
20th March 2012 - During a themed inspection looking at Termination of Pregnancy Services
![]() We did not speak to people who used this service as part of this review. We looked at a random sample of medical records. This was to check that current practice ensured that no treatment for the termination of pregnancy was commenced unless two certificated opinions from doctors had been obtained.
15th September 2011 - During a routine inspection
![]() People told us that they “were not given a lot of information prior to or soon after admission to the ward”. They said that “The nursing care has been very good”, and that “Nurses were so patient”. They also said that sometimes care staff can be rushed, and perhaps there should be more care staff on the ward. We spoke with two people who both told us that care staff treated them with kindness and respect at all times, and that they felt safe on the ward. Everyone we spoke to on Bethersden ward said that they were satisfied with their care and treatment. People told us that even though the staff appeared busy, they always had time to talk to patients and ask how they were. People said that they felt safe and that their privacy and dignity was respected. People said that they were kept informed about their care and treatment and had been given choices and options of treatment when available.
1st January 1970 - During an inspection to make sure that the improvements required had been made
![]() We inspected services for children and young people at the William Harvey Hospital on 24 and 25 October 2018. The inspection visit on 24 October was unannounced and began at approximately 8.30pm.
This responsive inspection was undertaken because we had received concerning information from members of the public and staff about the Emergency department and children’s inpatient wards. We had also identified concerns about the care of children during our May 2018 inspection when we inspected the emergency department and operating theatres but did not review services for children and young people as a separate core service.
As part of this inspection, we reviewed the care and treatment of children and young people from birth to 18 years in the two acute hospital sites with children’s inpatient units. Some outpatient services for children are provided at the Kent and Canterbury Hospital site and from Buckland Hospital in Dover, but there are no inpatient services there. We did not inspect clinics or community services as the inspection was focused on the areas of concern.
We rated the children and young people’s services at William Harvey Hospital as Inadequate overall. We fed back our immediate concerns to the chief executive officer, the director of nursing and quality, the medical director and the quality improvement programme lead.
The services for children and young people were not safe.
The services for children and young people were not effective.
Improvements were needed in the care and compassion shown to children and families.
The services for children and young people were not responsive.
The services for children and young people were not well led.
We saw several areas of good practice including:
However, there were also areas of poor practice where the trust needs to make improvements.
Importantly, the trust must:
In addition, the trust should:
Professor Edward Baker
Inspector of Hospitals
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