This practice is rated as Good overall. The practice has not previously been inspected.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Willesden Green Surgery on 16 March 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect. The practice received positive patient feedback about these aspects of the service.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The practice responded to complaints and used patient feedback to improve the service.
• There was visible and approachable leadership and a focus on continuous learning and improvement. Staff felt supported and able to develop in their roles.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice