Our visit was discussed and arranged with the dental practice two days in advance. This was to ensure that we had time to see and speak to staff working at the practice and people who were registered with the service.

On the day of our visit, we spoke with the provider (who was also the dentist), a dental nurse and practice manager. We spoke with two people who were registered with the practice and observed two patient consultations. Following our visit, we spoke with a further five people by telephone to ask them about their experience of the service.

People that used the practice were very positive about the service they received. They told us that the staff were professional and that they had confidence in their ability to provide good care. People felt they were given enough information about different treatment options and fees to make informed decisions about their treatment. Their comments included, “He is an excellent dentist, he really knows what he is doing” and “They are absolutely superb. I’ve recommended them to my friends.”

We found that staff received regular training so that they had up to date knowledge and skills to treat people safely. There were effective systems in place to minimise the risk of infection and overall monitoring arrangements helped ensure people received a quality service.