During our visit on 11 December we met with the administration manager, a dentist and the head dental nurse. We also spoke with the group practice manager and a dental nurse.

We spoke with ten people who attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, "They are absolutely professional in every way." Another said they happily cycled for six miles to reach the practice because they did not want to change their dentist.

People we spoke with told us that everything was always explained to them. One person said, "They make you fully aware of the options and keep you informed about what’s happening."

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends.