People spoke positively about the care provided at the service. A person using the service, we spoke with said,"I am very happy with the agency."

People who used the service told us that they felt safe at the home and were well looked after. One person we spoke with said, "my carers are alright, they do everything for me that I ask of them. I have no complaints. If I have any concerns they listen to me."

There were effective recruitment and selection processes in place. We found that people were cared for and supported by, suitably qualified, skilled and experienced staff.

The agency currently provides domiciliary care to only one person. They did not provide us with any comments to include in this report.

We spoke with a relative of one person using the service, the agency’s office manager and three representatives of the provider.

The person's relative was mostly positive about the care and support the person received from their regular care workers. They told us, “the carers always show up and do what’s needed.”

Care records were drawn up and reviewed with people or their relatives. The care plan we saw was reviewed and updated in November 2012. However, there was not enough details about the care and support the person required.

The agency’s procedures for safeguarding adults were not effective and incidents that placed people at risk were not reported to the local authority’s safeguarding adults team.

Staff recruitment procedures were not effective and checks were not carried out on staff before they worked with people. This meant that people might be cared for by staff who were not suitable.

There was a lack of evidence that staff received all the training they needed to make sure they were appropriately supported to do their work.

There was a written policy and procedures for responding to complaints but some of the information was out of date.