As part of our inspection, we spoke with four people who were registered with the practice by telephone. We also spoke with the practice manager, two dentists, three dental nurses and receptionist about working at the practice.

People were complimentary about the care and treatment they and their family members received and told us they were given enough information about their treatment options. One person told us that their dentist is: “Absolutely brilliant”. Another person said that their dentist: “Explains exactly what they are going to do and does not do anything unless I am emotionally ready”.

We saw that the practice was clean and well organised and that staff had a good understanding of infection control procedures. We saw that there were arrangements in place to ensure that equipment was kept clean and ready for use.

During our inspection we saw that all staff working at this practice had the required employment checks that ensured people were protected against any risks of abusive practices.

There were arrangements for monitoring the quality of the service and people who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider actively encouraged feedback and used it to influence the way care was provided.