White Rose Court is registered to provide accommodation and personal care for up to twenty-one older people. The home is situated on a residential estate in the Handsworth area of Sheffield, close to local amenities and bus routes. Accommodation is based over two floors, accessed by a lift. The home has an enclosed garden and car park. White Rose Court is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good.

People who lived at White Rose Court told us they felt safe and staff provided them with the support they needed.

Staff were aware of their responsibilities in keeping people safe.

Policies and procedures for the safe management of medicines were in place.

There were robust recruitment procedures in operation to promote people’s safety.

Staff were provided with relevant training and supervision so they had the skills they needed to undertake their role.

People receiving support felt staff had the right skills to do their job. They said staff were respectful and caring in their approach.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s care plans contained relevant person-centred information to inform staff. The support plans had been reviewed to ensure they were up to date.

People were confident in reporting concerns to the registered manager or registered provider and felt they would be listened to.

There were quality assurance and audit processes in place to make sure the service was running well.

The service had a full range of policies and procedures available to staff.

Further information is in the detailed findings below.

This was an unannounced inspection carried out on 1 March 2016. We last inspected the service in October 2014 and found they were meeting the Regulations we looked at.

White Rose court is a care home situated in Handsworth, a district of Sheffield. It is registered to provide accommodation and personal care for up to 21 people. The service is near public transport and is in easy distance of shops and other amenities. At the time of our inspection there were 21 people living in the home.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke with told us they felt safe living in the home and said staff were very good. We saw there were systems and processes in place to protect people from the risk of harm. Staff we spoke with were knowledgeable on safeguarding and were able to explain the procedures to follow should an allegation of abuse be made. Assessments identified risks to people and management plans to reduce the risks were in place to ensure people’s safety.

Medicines were stored safely and procedures were in place to ensure medicines were administered safely. However we found records were not always completed following procedures.

We found that staff we spoke with had an understanding of the legal requirements as required under the Mental Capacity Act (2005) Code of Practice. The Mental Capacity Act 2005 sets out how to act to support people who do not have the capacity to make some or all decisions about their care.

The Deprivation of Liberty Safeguards were only used when it was considered to be in the person’s best interest. This legislation is used to protect people who might not be able to make informed decisions on their own. The provider and the registered manager demonstrated a good awareness of their role in protecting people’s rights and recording decisions made in their best interest. They were also aware of the new requirements in relation to this legislation.

We found people were cared for, or supported by, sufficient numbers of suitably qualified, skilled and experienced staff. Recruitment and selection procedures in place ensured the appropriate checks had been undertaken before staff began work.

Suitable arrangements were in place and people were provided with a choice of healthy food and drink ensuring their nutritional needs were met. Mealtimes were a relaxed and enjoyable experience for people who used the service. Most people we spoke with told us they enjoyed the food and there was always a choice.

We saw interactions between staff and people living in the home were kind and respectful to people when they were supporting them. Staff were aware of the values of the service and knew how to respect people’s privacy and dignity. People spoke very highly of the staff and the care they received.

Activities were provided. We saw people were involved in activities on the day of our visit.

The manager told us they had received one complaint in the last twelve months. We saw this had been dealt with appropriately. People we spoke with did not raise any complaints or concerns about living at the home.

There were effective systems in place to monitor and improve the quality of the service provided. We saw copies of reports produced by the provider and the registered manager. The reports included any actions required and these were checked weekly to determine progress.

People told us that they were happy living at the home and satisfied with the care and support they were receiving. Their comments included, "Staff are marvellous, I can’t fault them”, “I’m very happy here, the staff are lovely” and “I’m highly satisfied.”

Relatives we spoke with said that they were happy with the care their loved one received. They told us, "We are very happy with the care. She [mum] is happy and well cared for,” “Mums general health is so much better since she has been here,” “Staff are friendly and can’t do enough for all the residents” and “ When we visit, mum is well dressed, clean and her hair is nicely done.”

During our inspection we observed staff checking that people were comfortable. Staff treated people in a friendly and kind manner and spoke with them patiently and respectfully.

Records checked showed that before people received any care, support or treatment they were asked for their consent and the staff acted in accordance with their wishes.

We found that people's needs were identified in care plans. Records showed that people had been involved in the care planning process.

People’s medication records we checked were up to date and medication was stored securely.

The provider had an effective recruitment and selection procedure in place to ensure that staff were appropriately employed.

All of the people we spoke with said they had no complaints or concerns about the home.

We spoke to nine people who lived at White Rose Court. They told us that they liked living at the home, and the staff knew them well and supported them in the way they needed. Comments included; “The staff are marvellous, they are very kind.” “They (the care staff) give me the help I need, they know what I like.” “It is very good here. I am much better off than I was living on my own. I am safe and content now.” “I can talk to staff if I have any worries, but there is nothing troubling me.” People told us that they felt safe living at White Rose Court. They said that staff gave them the support they needed in the way that they preferred. All of the people spoken with said that they could speak to staff, and staff listened to them.

We spoke with one professional visitor, a district nurse who told us, “I have no worries or concerns about this home. The staff team are very good and always communicate with us.”

We spoke with Sheffield Local Authority, Contracting, Commissioning and Safeguarding and they told us that they had not identified any concerns at the home.