We spoke with the provider, manager, a range of staff and five people who used the service.

We found that people gave their consent before treatment and that they were given adequate information and time to make their decisions. One person said information was given, “In layman’s terms; clearly laid out for me in a way I could fully understand. I was told the cost of treatment and was given a schedule, which hasn’t changed. I signed the plan.”

People received a comprehensive oral examination, and were given advice to help them maintain their oral health. People were given options before treatment was given in accordance with their agreed plan. People told us they were satisfied. One said, “It’s a good service, the people are friendly and I’m happy with the dentist; they give sound advice.”

People said the clinic was clean and hygienic. We found there were systems to prevent and control infection and processes for the decontamination of dental equipment which met government standards.

Staff were checked to ensure they were of good character and had the necessary qualifications to do their jobs. Staff were supported to improve and maintain their skills in line with requirements from professional bodies.

The provider gathered the views of people who used the service, and acted on these. There were systems to ensure the clinic was safe.

Records, both clinical and organisational, were current, accurate and fit for purpose. They could be accessed when required.