The practice was a specialist paediatric service. We spoke with parents of children who had received treatment there and looked at the provider's 2012 feedback survey. People were satisfied with the quality of care and treatment received. One person told us "I don't know what we would do without this practice". People were given sufficient information and involved in their care. Props, pictures and models were used to explain treatments and procedures.

A detailed medical history was taken for each person, which included details of any allergies or medication they were taking. There were systems in place to deal with medical emergencies and all staff had received basic life support training.

People were protected from the risk of infection as the provider had appropriate systems in place for the decontamination of instruments. There were daily checklists in place for staff in relation to the cleaning of clinical areas and the testing of the decontamination equipment.

Appropriate checks were carried out on staff before they could begin work. All staff were required to have an Enhanced Criminal Records Bureau check as they were working with children.

The provider monitored the quality of the service. People were asked for their feedback and the provider took account of comments and complaints. We were told that practice meetings took place every three months, but the most recent meeting minutes available were from September 2011.