At our previous inspection in November 2013 we found that processes were not in place to protect people from the risk of cross infection. However at our recent visit we found the practice to be clean and tidy with appropriate processes in place to minimise the risk of cross infection.

On the day of our visit we spoke to three of the dentists working at the practice, three nurses and two reception staff including the practise manager. We also spoke with eight people who used the service about the treatment and care they received and we observed dentists treating three patients.

The people we spoke to were very satisfied with the service they received at the practice. A number had been coming to the practice for over ten years. They said that the treatment they received was very good and they had always had good advice. Three people appreciated the flexibility of the opening hours and that, in emergencies, staff usually managed to fit them in.

People told us that they were offered options about their treatment and had enough information to be able to make the best choice.

We saw that treatment was provided in a way which ensured safety and the best interests of people using the service although some of the procedures for infection prevention and control were not recorded in a way that ensured they could be monitored and audited effectively.

Staff were properly trained and supervised and the practice had an effective complaints procedure in operation.