Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 17 June 2016. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to:

• Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Westmoreland GP Centre on our website at www.cqc.org.uk

The practice is now rated as good for providing safe services and is rated as good overall.

Our key findings were as follows:

• The practice had addressed the breaches of regulations identified during the previous inspection. There were now systems in place for the authorisation for practices nurses to administer vaccinations and the monitoring of emergency medication for expiry dates.
• In addition, the practice had also updated information for patients on how to make a complaint; introduced a monitoring system for the cleaning of the premises and employed an external HR company.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 17 June 2016. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to:

• Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Westmoreland GP Centre on our website at www.cqc.org.uk

The practice is now rated as good for providing safe services and is rated as good overall.

Our key findings were as follows:

• The practice had addressed the breaches of regulations identified during the previous inspection. There were now systems in place for the authorisation for practices nurses to administer vaccinations and the monitoring of emergency medication for expiry dates.
• In addition, the practice had also updated information for patients on how to make a complaint; introduced a monitoring system for the cleaning of the premises and employed an external HR company.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We spoke with nine people who used the service during our inspection and looked at the analysis of 98 questionnaires completed by patients from the practice during 2013. Everyone we spoke with made positive comments about the practice and said that they were happy with the care and treatment they had received. Some comments made were, “I can’t fault it, I would recommend it to anyone” and “I have from another practice and this surgery is much better.”

Patients were treated by staff that were appropriately trained and supported. The environment within the surgery was clean and tidy and the quality of the service provided was monitored on a regular basis.