Westgate, Peterborough.Westgate in Peterborough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 23rd January 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
16th November 2016 - During a routine inspection
![]() Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Westgate Surgery on 16 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvements are:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
10th June 2014 - During an inspection to make sure that the improvements required had been made
![]() We spoke with patients during our visit on 28 August 2013 but we did not speak to them during our follow up visit. We found the service provider had taken steps to improve the recruitment and selection process so that appropriate checks were completed for each member of staff before they began work. No new staff had been recruited into permanent roles since our previous visit although we were able to review the records for a temporary member of staff and found these were adequate. The provider had also taken action to ensure that registered patients were aware of, and had access to a complaints process if they wished to comment or raise concerns about their experience of care and support they received at the service.
28th August 2013 - During a routine inspection
![]() When we visited this service we found that a high number of patients registered there were from different cultural backgrounds, many with limited spoken English. There were three members of staff who spoke two or more languages and this enabled them to provide a more effective and personalised service for these patients. Although there was a range of information displayed in the waiting room, this was not in alternative languages and patients had to ask for written information which limited easy access. We spoke with six patients during our visit who had mixed experiences of being able to book appointments, which often ran behind time. One person said, “The staff are very good here, they give you time.” However another person said their experience was, “Not good,” and they felt the GPs did not listen to them. We spoke with several clinical staff at the practice and found they had adequate systems in place to assess and monitor the care and welfare of patients registered there. In addition, they also had suitable arrangements in place to communicate with external health and social care professionals so that they worked in cooperation with others to ensure the needs of their patients were met. We looked at personal files for three members of staff and found that the recruitment procedures were inadequate. A complaints procedure was in place but it was not brought to the attention of patients in a suitable format.
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