Westgate Dental Practice, Warwick.Westgate Dental Practice in Warwick is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 2nd May 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
9th April 2019 - During a routine inspection
We carried out this announced inspection on 9 April 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Westgate Dental Practice is in Warwick and provides NHS and private treatment to adults and children. The services are provided under two Care Quality Commission registered providers at this location. This report only relates to the provision of general dental care provided by Mr. James Clark. An additional report is available in respect of the general dental care services which are registered under Westgate Dental Practice .
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including spaces for blue badge holders, are available in pay and display car parks near the practice.
The dental team includes five dentists including a foundation dentist, five dental nurses including an apprentice dental nurse, one dental hygienist, two receptionists, a compliance lead and a practice manager. The practice has six treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection, we collected 25 CQC comment cards filled in by patients.
During the inspection we spoke with three dentists, three dental nurses, one receptionist and the compliance lead. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday from 8am to 7pm.
Tuesday to Thursday from 8am to 5pm.
Friday from 8am to 1pm.
Saturday by appointment only.
Our key findings were:
There were areas where the provider could make improvements. They should:
20th March 2013 - During a routine inspection
During our inspection visit to this dental practice we spoke with the principal dentist, two dental nurses, the decontamination lead, two student dental nurses and the receptionist. In order to gain the experiences of people who used the practice we also spoke with five people who used the service. People we spoke with were satisfied with the service they received and told us they would recommend the practice to friends and family. "I couldn't recommend them highly enough", "They're a great practice" and "I would recommend this practice to anyone" were comments made to us. People told us that they felt involved in their treatment planning. One person told us" X (the dentist) discusses potential treatments and provides the options available for me to be able to make a choice about my treatment." People told us that they were satisfied with the cleanliness and hygiene of the surgery, making comments such as, "I would rate the cleanliness and hygiene of the practice as excellent" and "The dentist is always putting clean gloves on when I go in and taking them off when I leave." Records containing people's confidential information were accurate, fit for purpose and stored securely.
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