Westcroft Health Centre, Westcroft, Milton Keynes.
Westcroft Health Centre in Westcroft, Milton Keynes is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th February 2020
Westcroft Health Centre is managed by Westcroft Health Centre.
Contact Details:
Address:
Westcroft Health Centre 1 Savill Lane Westcroft Milton Keynes MK4 4EN United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Westcroft Health Centre on 24 February 2015.
The practice achieved an overall rating of Good. This was based on our rating of all of the five domains. Each of the six population groups we looked at achieved the same good rating.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Risks to patients were assessed and well managed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Information about services and how to complain was available and easy to understand.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should:
Ensure the role specific training update for the GP safeguarding lead has been completed as planned
Review the infection control policy, the associated training and audit so control measures and lead roles are made explicit to practice staff
Make all possible efforts to increase the membership of the Patient Participation Group (PPG)
Ensure the new appraisal system is implemented and embedded across all staff groups
Improve patient experience during GP consultation so they feel involved in their care and treatment
Explore ways to manage the growing practice list size and create improved access to appointments for patients
Ensure policies and procedures reflect and comply with the requirements of legislation and directives
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