We carried out this routine scheduled inspection on 15 September 2014.

There were arrangements for explaining treatments to patients and obtaining their consent before any treatment commenced. Patients received safe and appropriate treatments. Risks to patients' oral health were assessed and they were provided with advice around good oral hygiene, diet, smoking and alcohol consumption. There were suitable arrangements for dealing with medical emergencies. Staff were trained and had access to suitable equipment and medicines to support patients should they become unwell while receiving treatment.

There were arrangements for safeguarding children and adults against the risks of abuse, neglect or harm. Staff were trained and had access to appropriate policies and procedures for recognising and reporting concerns.

The premises were clean and there were arrangements for minimising the risks to patients and staff of acquiring health associated infections. Equipment and dental instruments were cleaned and sterilised as required. Staff were trained and had access to policies, procedures and personal protective equipment including gloves and eye wear. There were arrangements for monitoring the infection control measures within the practice to ensure that they were effective.

Staff were trained and supported to deliver safe and suitable dental care and treatments.

There were robust systems for monitoring and improving the quality and safety of the practice.

People we spoke with told us that staff were polite, courteous and treated them well. People said that treatment choices, benefits, risks and costs were explained to them in a way that they understood to help them make informed decisions. One person said ‘’Everything is explained to me in layman’s terms so that I can understand.’’

People we spoke with told us that they always received the treatment that they expected. Two people told us that they had been patients at the practice for many years. Both people told us that they found the dentists and staff to be welcoming and professional. One person told us ‘’ The dentist always takes time to explain everything to me in detail. That is very important to me.’’ People told us that treatments were ‘’unrushed’’ and that dentists and staff always take time to discuss everything.

People told us that they had no concerns about the practice. People told us that the treatment they received was excellent and that staff treated them well.

People we spoke with told us that the practice was always clean.

People said that all staff treated them well. They told us that they were very satisfied with the treatment provided by the dentists and that all staff were professional and courteous

People told us that they were very satisfied with the service and treatment they received at the dental practice.