Westbury Dental Care had recently been taken over by the current owners who had previously worked at the practice as associate dentists with the previous owner. During our visit we spoke with three patients who told us they were satisfied with the information and explanations they received about their dental health. One person said, “I was informed about the procedure and told about the risks”.

Arrangements in place to deal with foreseeable emergencies and that infection and prevention control procedures were followed to minimise the risk of cross infection. People we spoke with told us they were happy with the treatment they received and the way it was delivered. Comments included, “Superb service”. “I would definitely recommend the practice”.

Appropriate checks were undertaken before staff commenced employment. Disclosure Barring Service checks (formally known as Criminal Records Bureau checks) were carried out for all staff. An effective system was in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others. We saw that the practice carried out regular quality assurance checks on equipment used in the practice.