Westbrook House, Newbury.Westbrook House in Newbury is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 20th April 2017 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
3rd July 2017 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 7th March 2017 to ask the practice the following key questions;
Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Westbrook House Dental Surgery is a dental practice providing private treatment for both adults and children. The practice is based in purpose-built premises near the town centre of Newbury.
The practice has four dental treatment rooms located on the first floor of the premises and a separate local decontamination unit (LDU) also located on the first floor. The reception area on the ground floor is accessible to wheelchair users, prams and patients with limited mobility. However, as the treatment facilities are all located on the first floor and accessed by the stairs, patients with limited mobility are sign posed to a nearby practice which has easy access for such patients.
The practice employs three dentists, two dental hygienists, two nurses, an orthodontic therapist, one receptionist and a practice manager.
The practice’s opening hours are:
Monday to Thursday: 8.30am - 5.00pm
Friday: 8.30am - 3.00pm
Evening and Saturday appointments available on request and according to demand.
There are arrangements in place to ensure patients receive urgent medical assistance when the practice is closed and this is dealt with by an answer phone which gives details of the NHS out-of-hours service, via 111 or a named dentist.
The Principal dentist is the Registered Manager and is legally responsible for making sure that the practice meets the requirements relating to safety and quality of care, as specified in the regulations associated with the Health and Social Care Act 2008.
Before the inspection, we sent CQC comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from fourteen patients. These provided a positive view of the services the practice provides. Patients commented on the high quality of care, the caring nature of all staff, the cleanliness of the practice and the overall high quality of patient care.
We obtained the views of two patients on the day of our inspection.
Our key findings were:
There were areas where the provider could make improvements and should:
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