We looked at people’s treatment plans and spoke with patients and found that care and treatment was planned and delivered in a way that ensured people’s safety and welfare. People we spoke with told us, “I love coming here. The treatment and care is of a very high standard.”

We spoke with staff and examined the practice safeguarding policy. We also looked at the practice policy in relation to complaints and whistleblowing. Staff were well informed regarding procedures to protect vulnerable people if they felt they were at risk and the practice had comprehensive policies in place.

We examined hygiene and infection control processes and found that people were cared for in a clean, hygienic environment. Surgeries were modern, spacious and clinically hygienic to a high standard with robust systems in place for equipment and instrument cleaning. One person told us, “The whole place is always spotless.”

We examined staff files and found that people were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks were carried out before new staff were employed.

We spoke with the provider and examined records and found that there were good levels of quality assurance monitoring to maintain and continually improve standards.