West Parade Dental Care, Lincoln.West Parade Dental Care in Lincoln is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th June 2018 Contact Details:
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8th May 2018 - During a routine inspection
We carried out this announced inspection on 8 May 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
West Parade Dental Care is in Lincoln city centre and provides both NHS and private dental treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available in front of the practice.
The dental team includes ten dentists, three dental hygienists, ten qualified dental nurses, two trainee dental nurses, five receptionists and one practice manager. The practice has seven treatment rooms; six are situated on the ground floor.
The practice is registered with the Care Quality Commission as an individual or sole trader who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we received feedback from 52 patients. This gave us a positive view of the practice.
During the inspection we spoke with four dentists, four dental nurses, one dental hygienist, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday to Friday from 8am to 6pm. The practice is closed on Saturday and Sunday.
Our key findings were:
There were areas where the provider could make improvements. They should:
21st March 2012 - During a routine inspection
People we spoke to said that they received care which met their needs and felt staff communicated with them well. They also said that they felt the practice was clean and that staff used personal protective equipment to ensure hygienic practice.
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