West House Orthodontic Practice, Prenton, Birkenhead.West House Orthodontic Practice in Prenton, Birkenhead is a Dentist specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), diagnostic and screening procedures, physical disabilities, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th August 2016 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
28th June 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 28 June 2016 to ask the practice the following key questions; are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
West House Orthodontic Practice is located in a residential suburb close to the centre of Birkenhead and comprises a reception and waiting room, four treatment rooms, two of which are on the ground floor, offices, storage and staff rooms. Parking is available outside the premises. The practice is accessible to patients with disabilities, impaired mobility and to wheelchair users.
The practice is a referral practice and provides specialist orthodontic treatment predominantly to children and young adults on an NHS basis, and to patients of all ages on a privately funded basis. Orthodontics is specialist dental treatment which corrects irregularities in the alignment of the teeth in order to improve the position, appearance and function of the teeth.
The practice opening times are Monday, Wednesday and Thursday 8.30am to 5.00pm, Tuesday 8.30am to 6.30pm and Friday 8.30am to 4.00pm. The practice is staffed by a principal dentist and an associate dentist, both of whom are specialist orthodontists, a practice manager, an orthodontic therapist, five dental nurses and one receptionist.
A dental service provider who is separately registered with the CQC shares this location. The practice facilities and staff are shared between the two providers.
The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from 29 people during the inspection about the services provided. Patients commented that they found the practice excellent and well organised, and that staff were professional, friendly and caring. They said that they were always given good and helpful explanations about dental treatment and that the dentists listened to them. Patients commented that the practice was clean and comfortable, that appointments ran to time and all staff were very approachable.
Our key findings were:
There were areas where the provider could make improvements and should:
30th October 2012 - During a routine inspection
![]() We found that the young people receiving treatment and their relatives were informed as to the options and course of treatment needed and consent was obtained in all cases before treatment commenced. One young person told us that the dentist had showed her pictures of what was going to happen and how this would look. We looked at the clinical notes kept for patients and the records for four people, records were maintained by the dentist during each consultation and notes recorded detailed examination, treatment planning and agreement. All staff working in the practice had attended safeguarding training, and all had relevant criminal record bureau disclosure checks (CRB’s). The surgeries we looked at were clean and tidy and free from clutter and we found that daily and weekly schedules were in place for hygiene and cleaning of the surgeries. Staff told us they enjoyed seeing the young people grow and develop in confidence during the time they attended the practice for treatment. West House Orthodontics had an effective and accessible complaints procedure.
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