West Green Surgery in Tottenham, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 3rd July 2019
West Green Surgery is managed by West Green Surgery.
Contact Details:
Address:
West Green Surgery 339-341 West Green Road Tottenham London N15 3PB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at West Green Surgery on 18 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice initiated a system where side effects was printed on the labels of medicines and the contact details for the self-referral community counselling service was printed on the label of medicines prescribed for depression.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. The practice also carried out its own annual patient survey.
The provider was aware of and complied with the requirements of the duty of candour.
We saw one area of outstanding practice:
The practice designed seven digital care plans, which had been translated into two languages, could be shared with community services, included links to healthy living information and had been adopted by Haringey practices.
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