West Bar Surgery, 6 Oxford Road, Banbury.

West Bar Surgery in 6 Oxford Road, Banbury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th March 2017

West Bar Surgery is managed by West Bar Surgery.

Contact Details:

Address: West Bar Surgery South Bar House 6 Oxford Road Banbury OX16 9AD United Kingdom Telephone: 01295256261

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Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-03-07
Last Published		2017-03-07

Local Authority:

Oxfordshire

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

24th February 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

Our previous comprehensive inspection at West Bar Surgery in Banbury, Oxfordshire on 27 July 2016 found breaches of regulations relating to the provision of caring and responsive services. The overall rating for the practice was requires improvement. Specifically, we found the practice to require improvement for the provision of caring and responsive services. The practice was rated good for providing safe, effective and well-led services. The concerns which led to these ratings applied to everyone using the practice and we rated all population groups as requires improvement. The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for West Bar Surgery on our website at www.cqc.org.uk.

This inspection was an announced follow up inspection carried out on 24 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations (Regulation 17: Good Governance) that we identified in our previous inspection on 27 July 2016. This report covers our findings in relation to those requirements and improvements made since our last inspection.

We found the practice had made improvements since our last inspection. At our inspection on the 24 February 2017 we found the practice was meeting the regulations that had previously been breached. We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services. Overall the practice is now rated as good. All six population groups have also been re-rated following these improvements and are also rated as good.

Specifically the practice had:

• Effectively assessed, monitored and improved the quality of the services provided. Patient feedback from various sources showed significant improvement in terms of the quality of care received and access to care.

• Implemented an action plan with 26 specific, measurable and timely actions with a view to improve patient satisfaction. Actions included a review of ‘demand and capacity’ resulting in additional employment and deployment of staff members.

• Completed an in-house patient satisfaction survey, which saw significant improvement in terms of patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

27th July 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

Our previous comprehensive inspection at West Bar Surgery in Banbury, Oxfordshire on 27 July 2016 found breaches of regulations relating to the provision of caring and responsive services. The overall rating for the practice was requires improvement. Specifically, we found the practice to require improvement for the provision of caring and responsive services. The practice was rated good for providing safe, effective and well-led services. The concerns which led to these ratings applied to everyone using the practice and we rated all population groups as requires improvement. The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for West Bar Surgery on our website at www.cqc.org.uk.

This inspection was an announced follow up inspection carried out on 24 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations (Regulation 17: Good Governance) that we identified in our previous inspection on 27 July 2016. This report covers our findings in relation to those requirements and improvements made since our last inspection.

We found the practice had made improvements since our last inspection. At our inspection on the 24 February 2017 we found the practice was meeting the regulations that had previously been breached. We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services. Overall the practice is now rated as good. All six population groups have also been re-rated following these improvements and are also rated as good.

Specifically the practice had:

• Effectively assessed, monitored and improved the quality of the services provided. Patient feedback from various sources showed significant improvement in terms of the quality of care received and access to care.

• Implemented an action plan with 26 specific, measurable and timely actions with a view to improve patient satisfaction. Actions included a review of ‘demand and capacity’ resulting in additional employment and deployment of staff members.

• Completed an in-house patient satisfaction survey, which saw significant improvement in terms of patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice