During our inspection we saw everyone attending the surgery was dealt with professionally and in a friendly manner by staff. People told us they felt respected by the staff and were fully involved in the decisions about their dental care and treatment. Written information was available for people informing them of the prospective treatment and charges.

We spoke with two people who were attending the practice. They both told us they were always given a copy of their treatment plan that showed the cost of the treatment. They told us they felt respected by the staff and were fully involved in the decisions taken about their dental care and treatment. Comments we received were: "They tell me what my options are and how much it will cost and I make my mind up when I know all the options available for me."

"I can't fault the care I get; they are really professional and friendly at the same time."

"They are brilliant here, and put me at ease, why would I complain."

The practice had two surgeries that were accessible for people with mobility difficulties. The dental nurse who accompanied us during our visit made available all the records we asked to see. They had systems in place to monitor and safeguard vulnerable people and investigate complaints. There was the opportunity for people to air their views through the patient satisfaction survey and leave their comments in the suggestion box. We saw that the information gathered was used to improve quality of care.