We carried out an announced comprehensive inspection on 30 June 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant. regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The practice provides a range of private and child NHS dental services for patients in and around the Ilkley area.

The dental practice is based on the first floors of a converted building. There is a comfortable waiting room, and reception area, two treatment rooms, decontamination room, staff room/kitchen and office area.

The practice has a principal dentist and one associate dentist supported by two dental nurses, and two receptionists.

The practice is open Monday –Thursday 09:00 am to 5.30pm and Friday 9:00am to 1:00pm.

The owner and principal dentist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Before the inspection we sent Care Quality Commission comment cards to the practice for patients to complete to tell us about their experience of the practice. We received feedback from eight patient comment cards which all gave positive comments about the care and treatment they received at the practice. In addition we spoke with four patients on the day of our inspection. Feedback from patients was positive about the care they received from the practice.

Our key findings were:

• The practice had systems to assess and manage risks to patients, including infection prevention and control and health and safety.
• Premises were well maintained and a tour of the building confirmed that good cleaning and infection control systems were in place.
• There was appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies. This included an external defibrillator. Staff had been trained to manage medical emergencies.
• There were sufficient numbers of suitably qualified staff to meet the needs of patients.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• Information about how to complain was available and easy to understand.

The dental practice had effective clinical governance and risk management structures in place.

During our visit we spoke with three people who used the service. They said their treatment options and costs were explained so they could make informed decisions. One person said staff were, ‘’very clear and patient when explaining treatment options’’. Another person said ‘’I always choose the treatment I want and am always happy with the results’’.

People said they could get appointments when they needed them and the practice would fit them in at short notice if they required an emergency appointment. One person said Wells Road is ’’a very caring dental practice’’.

People said they thought the surgery was clean and hygienic. They told us they found staff, friendly, respectful and polite. One person said the dental practice had a ‘’good reputation because the service was excellent’’.

All three people told us they had never complained about the treatment or service they had received at the practice. However, they said if they had a concern they felt able to raise this with staff.