Wellington House in Batley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 10th February 2017
Wellington House is managed by Drs. Lawson, Tarrant, Napper & Jabbar.
Contact Details:
Address:
Wellington House 4 Henrietta Street Batley WF17 5DN United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Drs. Lawson, Scales, Tarrant & Napper on 18 May 2016. Overall the practice was rated as good. However, breaches of the legal requirements were found leading to a rating of requires improvement in the key question of Safe. After the inspection the practice wrote to us to say what they would do to meet the legal requirements in relation to the safety of the practice.
We undertook a focussed follow up inspection at Drs. Lawson, Scales, Tarrant & Napper on 17 January 2017 to check that the practice had met the requirements. This report only covers our findings in relation to those requirements. Overall the practice is now rated as good for providing safe services.
You can read the full comprehensive report which followed the inspection in May 2016 by selecting the 'all reports' link for Drs. Lawson, Scales, Tarrant & Napper on our website at www.cqc.org.uk.
Our key findings across all the areas we inspected were as follows:
The practice had addressed the issues identified during the previous inspection.
Risks to patients were assessed and well managed.
Vaccines were stored and managed appropriately in line with Public Health England guidance.
The practice had a number of policies and procedures to govern activity, and we saw that these had been reviewed.
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. All incidents and significant events had been reported and investigated. For example, following a vaccine fridge failure in 2015 practice procedures were now appropriately followed. For example, a power cut to the practice the week before the reinspection was clearly documented and actions were appropriately followed.
The practice had developed systems to monitor expiry dates for emergency medicines and other equipment, for example spillage kits.
The practice improved the complaints procedure by including details of the Parliamentary Health Service Ombudsman in patient information.
The practice ensured clinical waste bags were labelled in line with current legislation and guidance.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Drs. Lawson, Scales, Tarrant & Napper on Wednesday 18 May. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. However, not all incidents and significant events had been reported and investigated. For example, the vaccine fridge failure in 2015, practice procedures had not been followed. This instance impacted on a number of older patients and as a result a number of patients had to be recalled to be re-vaccinated.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said that they sometimes experienced difficulty getting through to the practice by telephone. The practice monitored call data to improve access.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice gained training practice status in November 2015. They accepted GP registrars and nursing students on placement.
The practice had a number of policies and procedures to govern activity.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The practice was a member of the North Kirklees GP practice federation and contributed to plans to improve services to patients in North Kirklees and bid for local services.
The areas where the provider must make improvement are:
The practice must ensure staff understand and follow practice policies and procedures for the management of the vaccine fridge and the cold chain.
The areas where the provider should make improvement are:
Maintain the security of smart cards.
Ensure a programme of audit is in place to ensure key policies and IPC practices are being implemented appropriately. Develop systems to monitor expiry dates for emergency medicines and other equipment, for example spillage kits.
Improve the complaints procedure by including details of the Parliamentary Health Service Ombudsman in patient information.
Ensure clinical waste bags are labelled in line with current legislation and guidance.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
