People expressed their views and were involved in making decisions about their care and treatment. They understood the care and treatment choices available to them. Comments included "they gave me all the information I needed", "they gave me quite a few options about my tooth" and "I feel I was well informed".

People’s needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. People said they were satisfied with the care and treatment they received from the service. Comments included "I'm really happy with them, they've been very helpful", "(the dentist) is very good. I'm satisfied" and "she's excellent".

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. They said they felt safe using the service and comfortable with all of the staff. People were cared for in a clean, hygienic environment. Comments included "it's very clean", "very clean and nice" and "it always looks clean".

There was an effective complaints system available. Comments and complaints people made were responded to appropriately. People we spoke with said they had not had cause to make a complaint about the service but if they had, they believed they would be taken seriously.