About the service:

Wellbeing teams – Greater Manchester is a domiciliary care agency. It provides personal care and support to people living in their own houses and flats. It provides a service to adults including supporting people with a diagnosis of dementia.

Not everyone using Wellbeing teams receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’. Where they do we also take into account any wider social care provided. At the time of our inspection the service was supporting 75 people with a regulated activity in Wigan, Lancashire and Abingdon, Oxfordshire. The service was in the process of starting to support people in Thurrock, Essex.

Wellbeing Teams is a self-managed service meaning local teams of wellbeing workers perform many of the tasks relating to staff support, reviews and quality assurance checks normally performed by the registered manager.

For more details, please see the full report which is on the CQC website www.cqc.org.uk

People’s experience of using this service:

People told us they were partners in their care and had control over what support they had. The service without exception respected people’s choices and found innovative and caring ways to both support and protect people in their choices.

People said they knew their wellbeing workers well and that they went above and beyond what would normally be expected of them.

The service put the people they supported and the people who knew them best, at the heart of organising and planning care, so that the best outcomes for people were achieved. Where wellbeing workers felt alternative support or approaches would better help a person these were discussed with the person and people who knew the person well to identify how positive outcomes could be better achieved.

Secure innovative technology was used and embraced by the service to ensure clear and prompt communication between people supported, their relatives and wellbeing workers. This provided immediate reassurance, to all involved in a person’s care, how the person was on any given day and that they were safe.

People were actively encouraged to maintain relationships with friends and remain active members of their wider local community and build new relationships. The service signposted people to events being run by other organisations and where a person’s interests were not being met, the service tried to arrange activities that would interest the person and link the person with a wellbeing worker who shared the same interest.

The service met the characteristics for outstanding in three areas and met the characteristics for good in the remaining two areas we inspected. Therefore, our overall rating for the service after this inspection is outstanding.

Rating at last inspection: This was the first inspection of the service since it was registered with CQC

Why we inspected: This was a planned inspection based on the date of registration of the service.

Follow up: We will continue to monitor the service through information we receive and future inspections.